Trust Center

Your Safety First

Rent with Confidence.

At Utasoko, we’re committed to making the rental market in Kenya safer for everyone. Follow these guidelines to protect yourself and your money.

Always Pay Through Utasoko

Never send money directly via personal M-Pesa numbers before viewing.

100%

Verified Listings

24/7

Support Team

Report Suspicious Activity

Seen something that doesn't look right? Help us keep Utasoko safe.

Essential Safety Tips

View Before You Pay

Never pay a security deposit or first month's rent without seeing the house in person. Use our "Book a Viewing" feature to stay safe.

Verify Identities

Always ask to see the agent or landlord's ID and verify their association with the property listed on Utasoko.

Keep Chats on Platform

Use our built-in chat for communication. If something goes wrong, our team can only help if the conversation happened here.

Red Flags to Watch For

  • Pressure to pay "commitment fees" before viewing the property.

  • Listings with price points that are "too good to be true" for the neighborhood.

  • Landlords who claim to be "out of the country" but ask for immediate payment.

Utasoko Protections

  • Escrow-style payment for deposits (we hold funds until you move in).

  • Background checks for all premium listed landlords and agents.

  • Physical site verification visits by Utasoko inspectors.